FAQ

What is zero waste?

The zero waste movement aims to reduce individuals’ waste outputs, and ensure that resources are used as effectively as possible. Single-use packaging is not an efficient way of consuming our earth’s finite resources. We buy in our products in bulk, in as minimal packaging as possible. We work with individual suppliers to create systems that mean packaging can be reused again and again, instead of being recycled. That is the circular economy in action! Our circular systems include locally roasted coffee from Roastology, rapeseed oil from a farm in South Yorkshire, olive oil and many of our liquid household cleaning products and body care products such as hand wash.

We aim to stock products that will allow our customers to minimise their impact on the environment. We have lots of eco-friendly ideas in store, many of them easy switches - ask us for some ideas. By bringing your containers from home and making small changes, you can start your zero waste journey!

How does it work?

Please bring any suitable empty, clean and dry container with you to the shop. Then follow our simple steps:

 

1. WEIGH You can weigh it on one of three sets of customer scales, writing down the empty weight on your container using one of our special crayons.

2. FILL Then simply fill up your container with as much product as you need (it doesn't have to be full, we sell everything, including liquids, by weight), and bring your containers to us at the till.

3. PAY We'll weigh your containers again, taking off the empty weight so you only pay for the product.

 

If you have forgotten your containers you are very welcome to use one of our recycled paper bags or we have some jars, bottles and produce bags for sale too. We're always happy to help with any questions!

COVID-19 GUIDELINES:

Please sanitise your hands on entry. You may bring your own containers for refills - please make sure food containers are thoroughly washed and dried inside and out. Five people are allowed in the shop at once. Please leave family members at home if you are able to, although we understand that isn't always possible. Children are always welcome :-) 

Important: our online shop is currently closed while we review our delivery/click-and-collect service
Ordering guidelines
Our online ordering service is for those vulnerable/ isolating/ shielding or otherwise finding it difficult to leave the house in Crookes, Crosspool and Walkley only. Our physical shop in Crookes is open for customers

If you live elsewhere, or want any clarification on our delivery service, please email us with an enquiry first. 

Please order online using the Shop section of our website. We have a minimum order of £15 (excluding delivery). For customers without access to the internet you can phone Bex on 07828784739 to place an order.  Delivery will be by e-cargo bike (Jon's Gardening and Landscaping services have repurposed their bike!) for a £2 fee. Delivery is Wednesday evening for orders made before 11am on Tuesday and Saturday evening for orders made before 11am on Friday..

Returns & Refunds

If a product is unexpectedly out of stock will refund you for that item. If you are unhappy with any products you receive from us please contact us on hello@unwrappedshop.co.uk

Allergens

The nature of a zero-waste shop means that we cannot guarantee that our products are allergen free.  Ingredients and allergens are listed on the product pages and in the shop but we would strongly recommend that customers with food allergies and intolerances avoid shopping with us.